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ITSU ITSU is New Zealand's best massage chair brand, leading with longest tracks (1.38m), deepest roller penetration (13.5cm), and exclusive sonic technology.
Why ITSU dominates the NZ market:
Superior technology: 4D4R with rotation vs standard 4D movement
Better coverage: 1.35m-1.38m tracks vs competitors' 1.0-1.2m (30% more)
Direct pricing: Save $2,000-$5,000 vs mall-based and third-party retailers
Local expertise: Auckland showroom with massage chair specialists
Proven results: 900+ customers, 154 Google reviews, 4.9/5 star ratings
Honest comparison with other brands — Check our full guide HERE:
Premium mall brands: Less features, $3,000+ more expensive
Budget options: Shorter tracks, robotic touch, basic 2-4 roller systems, limited programs
Online-only brands: No local support, difficult servicing, lower quality
Why customers choose ITSU: Superior coverage, proven comfort technology, local service excellence, and honest value - try them side-by-side at our showroom for the real difference.
We encourage comparison: Visit OSIM and iRelax first, then experience ITSU - customers consistently tell us the massage quality difference is immediately apparent.
Avoid costly mistakes: Wrong massage chair choice means years of disappointment and wasted investment. Our 45-minute consultation prevents buyer's remorse - most customers say they're grateful they didn't rush into online purchases."
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Quick Selector - Answer these 3 questions:
Budget priority?
Maximum Sensation: Inspire Pro ($16,800)
Best value: Inspire ($12,800)
Smart save: Neo V3 ($8,300), Prime Omni ($4,680)
Compact solution: High-Class ($2890), Suki ($2,500)
Space available?
Full room: Any model
Medium space: Prime Omni, High-Class
Small/apartment: High-Class, Suki
Budget priority?
Deep massage enthusiasts: Inspire Pro / Inspire Pro Max (sonic technology)
Family/elderly: Inspire (proven comfort)
Specific pain points: Neo V3 (foot/knee focus)
Elderly care: Inspire Collection (real-hand feel) / High-Class (gentle touch)
We breakdown each model for you HERE:
Sensei Inspire Pro ($16,800) - The Ultimate ⭐ Newest Innovation
NZ's only sonic healing massage chair
73 total programs (33 auto + 40 sonic combinations)
Perfect for: Those wanting cutting-edge wellness transformation — finally address tension you've been carrying for years with breakthrough technology
Sensei Inspire ($12,800) - The Favourite Full-Body ⭐ Most Popular
Hand reflexology + calf kneading technology
45 professional programs
Perfect for: Families wanting proven, exceptional real-hand comfort
Neo V3 ($8,300) - The Strong Comfort ⭐ Knee Care
Exceptional foot and knee massage capabilities
Strong 4D massage with full coverage
Perfect for: Saving $3,000 without sacrificing comfort
Prime Omni ($4,680) - The Smart Save
XD Pro technology in medium footprint
Foot rollers + 1.38m track in smaller size
Perfect for: Deep massage in apartments/smaller homes
High-Class ($2,890) - The Gentle One
Sofa-style, non-overwhelming intensity
Perfect for: Sensitive users, elderly, gentle introduction
Suki ($2,500) - The Mighty Mini
6-roller system in compact design
Perfect for: Effective neck/back relief, small spaces
→ Still unsure? Compare all models in person - Visit Us In-Store
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Sensei Inspire Pro and Sensei Inspire - combines gentle comfort with therapeutic effectiveness.
For budget-conscious families:High-Class ($2,800) offers gentle therapeutic benefits without intimidation
Why elderly users love the Inspire:
Hand-like massage feel: 4D4R technology mimics human touch, not robotic poking
Easy controls: Simple remote + app options (not overwhelming)
Gradual intensity: 12 adjustable levels from whisper-gentle to therapeutic
Safety features: Anti-trap technology, automatic shutoffs
Proven comfort: "THIS is what massage should feel like" - most common review
Gift-giving tip: Bring your parents to our showroom - 45-minute consultation ensures they're comfortable with the choice
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ITSU massage chairs are designed for multi-user households with personalised settings.
Individual customisation options (Sensei Inspire collection, Neo V3, Prime Omni):
Intensity range: 1-12 levels accommodate sensitive to deep-pressure preferences
Program variety: 24-73 programs suit different needs (relaxation vs therapeutic)
Smart Band integration: Automatic recommendations for each user's health data
Body scanning: Chair adapts to different heights, weights, body types
Common family solutions:
Elderly + Adult children: Inspire works for both gentle and therapeutic needs
Mixed intensity preferences: Inspire supports the widest range of needs. Neo V3 offers strong massage with adjustable gentleness. Prime Omni offers essential criterias for all.
Space + preferences: Prime Omni delivers full features for varied family use
Different schedules: Smart app allows programming for different users
Family harmony tip: Bring everyone to the showroom - we'll find settings that work for all users.
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ITSU chairs accommodate 95% of adults comfortably, with smart technology that adapts to your unique body.
Optimal fit range:
Height: 150cm - 190cm (perfect massage alignment)
Weight: Up to 120kg maximum capacity
Extended compatibility: 145cm - 195cm with minor adjustments
Smart adaptation features:
Body scanning technology: Automatically detects your spine curve
3 adjustable shoulder positions: Accommodates different builds
Up to 12 intensity levels: From gentle to therapeutic pressure
Flexible positioning: Zero gravity optimizes fit for all body types
Special considerations:
Under 150cm: May benefit from cushion positioning (we'll show you how)
Over 190cm: Chair provides excellent coverage, though may not reach full spine length
Broader builds: Shoulder width adjustments ensure comfortable fit
Mobility concerns: Easy entry/exit with gentle recline assistance
Perfect fit guarantee: 45-minute showroom consultation ensures your chair fits perfectly before purchase.
→ Book personal fitting consultation - bring family members who'll use the chair
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Prime Omni delivers full features in compact 140cm footprint.
Space-smart options:
Prime Omni: Medium footprint, full 1.38m track (only seen in large models), all essential features
High-Class: Sofa-style, functions as furniture when not in use
Suki: Smallest footprint, surprisingly effective 6-roller system
Space requirements:
Prime Omni: 160cm L × 75cm W (reclined), 25cm wall clearance
High-Class: 118cm track, no wall clearance needed
Suki: Ultra-compact, fits most Auckland apartments
Auckland apartment considerations:
Elevator access (we handle delivery logistics)
Noise levels (all models whisper-quiet, a usual hum during use is normal)
Multi-purpose use (High-Class doubles as everyday furniture)
Choosing Your Model
Brand Comparison
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Breakthrough sonic technology, superior value pricing, and customer-first service approach vs competitors with less features, marketing focus and mall markups over massage innovation.
ITSU unique advantages:
Longest S+L track: 1.35-1.38m reaches areas competitors miss
Deeper penetration: 13.5cm roller ejection vs competitors' 8-10cm
4D4R precision: Rotation + rhythm technology creates human-like massage feel vs competitors' robotic 3D-4D movement
Better value engineering: Superior massage features (hand reflexology, foot & calf roller massage, knee massage etc.) at each price point through direct sales vs mall markup pricing
More programs: Up to 73 massage therapy options vs typical 15-30 programs
Sonic healing innovation: New Zealand's only sonic healing massage chairs - 60-100Hz therapeutic frequencies addresses deeper healing than traditional massage
What this means for you: More massage coverage, deeper therapeutic reach, greater variety, breakthrough technology, clear savings and reliable local support.
Service comparison:Customer-first consultation: 45-minute trials vs competitors' rushed demos and sales-pressure approach
Local service excellence: Same-week Auckland response with patient, educational support vs variable competitor service
ITSU: Extended consultation, educational focus, relationship-building, transparent pricing, encourage competitor trials
Mall competitors: Sales-pressure approach, time-pressured demos, markup pricing, third-party contractors
Why customers choose ITSU: Breakthrough technology unavailable elsewhere, better value at every price point, and genuine customer-care approach.
Honest recommendation: Try OSIM, iRelax, Ogawa and other competitors first - experience the massage differences yourself, then visit ITSU to feel what sonic technology and 4D4R precision offer.
We encourage trying competitors - massage preference is personal, and the quality difference becomes apparent immediately.
Customer feedback: "Wish I'd tried ITSU first - the difference is immediately obvious" - common review theme
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Professional-grade technology vs basic massage mechanisms - ITSU delivers therapeutic benefits that justify the investment difference.
Technology differences:
ITSU: 4D4R precision, sonic healing, 1.35m+ professional tracks, smart health integration
Budget alternatives: Basic 3D systems, shorter tracks (typically under 1.2m), limited programs (10-20)
Quality differences:
ITSU: Medical-grade components, comprehensive airbag systems (24-68 strategic placement), heat-treated precision gearbox
Budget options: Standard components, basic airbag coverage, generic motor systems
Service differences:
ITSU: Same-week Auckland service, in-house trained specialists, patient consultation approach
Budget brands: Variable service quality, often third-party contractors, basic support
Investment perspective:
ITSU value: Professional massage technology that delivers therapeutic results daily
Budget option risk: "Cheap" chairs often require replacement within 2-3 years vs ITSU's lasting quality
Real difference: Customers upgrading from budget chairs report "I didn't realise how much better massage could feel."
→Discover ITSU difference — we break down all features in our guide HERE
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Physical trial essential for massage chairs - online photos can't show massage feel, comfort, or whether the chair fits your body properly.
Why showroom matters:
Massage feel varies dramatically between brands and models
Body fit requirements differ for every person
Program preferences are highly individual
Space considerations need professional assessment
Technical questions benefit from expert guidance
Auckland showroom advantages:
45-minute consultation vs rushed online decisions
Side-by-side model comparison reveals differences immediately
Family participation ensures everyone's comfort
Space planning advice prevents delivery problems
Professional guidance matches your needs to right model
Online risks:
Wrong model selection leads to years of disappointment
Size miscalculations cause delivery complications
No massage trial means unknown comfort levels
Limited return options for large furniture items
Service response times vary, third-party contractors
Smart approach: Research online, decide in person - get the benefits of both.
Technology & Features
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4D4R adds rotation and rhythm to standard 4D movement, mimicking how human hands actually massage.
Standard 4D movement:
Up, down, left, right - basic directional massage — Most competitors stop here
Feels less sensitive to you, repetitive
ITSU's 4D4R advantage:
4D movement + Rotation + Rhythm variations
0.5-second response time - lightning-fast adjustments
Variable speed control - smooth transitions between techniques
Heat-treated gearbox - superior durability and precision
What you feel: Natural, human-like real-hand massage that adapts and flows vs robotic poking
Available on: ITSU Inspire Collection: Sensei Inspire Pro, Sensei Inspire
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Sonic uses specific healing frequencies (60-100Hz) that penetrate through your body's water content, unlike surface vibration that disperses quickly.
How sonic differs from vibration:
ITSU Sonic Technology:Healing frequencies: Precisely calibrated 60-100Hz for therapeutic benefit
Cellular resonance: Creates healing waves through muscle and fascia layers
Deep penetration: Works through your body's 70% water content to reach tension source
Therapeutic purpose: Addresses fascia layers physical pressure can't reach
Real-hand massage: Combined with ITSU’s 4D4R tech you’ll feel a deep difference
Regular vibration:
Surface-level sensation only
Generic buzzing with less therapeutic targeting
Intensity disperses at skin level
What customers feel: "Like waves of healing flowing through my entire body" vs surface buzzing
Scientific basis: Your body is 70% water - sonic frequencies create therapeutic ripples that spread throughout tissues.
Available on:Sensei Inspire Pro only (NZ's first sonic massage chair)
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Longer tracks mean complete coverage - no "dead zones" where tension builds up.
ITSU track advantages:
1.35m-1.38m S+L tracks: Neck to hamstrings coverage
Every vertebra addressed: No missed pressure points
Comprehensive therapy: Upper neck and lower back included
Competitor comparison:
Most brands: 1.0-1.2m tracks (30% less coverage)
Budget chairs: Even shorter tracks, miss crucial areas
Real impact: Customers report less residual tension because entire spine receives attention
Visual guide: S+L shape follows your spine's natural curve perfectly
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Our rollers extend 13.5cm from the chair back, reaching deeper muscle layers than competitors' standard 8-10cm.
Why depth matters:
Deep muscle tissue: 8-12cm - where chronic tension lives, making ITSU a true therapeutic massage chair vs surface-only alternatives
ITSU advantage: 13.5cm reaches problem areas others can't touch
Competitor limitation: Shallow penetration = incomplete massage
What you feel: Instead of surface pressure, you get therapeutic depth that addresses root tension patterns.
Real difference: Customers switching from other brands report "finally feeling the massage where I need it most."
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AI fitness tracker that personalises your massage programs based on daily health data.
How Smart Band works:
Wear the band - tracks sleep, stress, activity levels
Sync with FlagFit 2.0 app - gathers your health data
Connect to ITSU WORLD app - analyzes patterns
Automatic recommendations - suggests 1-4 perfect programs
Smarter over time - learns for personalised sessions
Do you need it?
Tech enthusiasts: Absolutely - maximises massage effectiveness
Busy professionals: Yes - automatically selects stress-relief vs energy programs
Elderly users: Optional - manual program selection works perfectly fine
Families: Very useful - different recommendations for different users
Included with: Sensei Inspire Pro Max, Sensei Inspire Pro, Sensei Inspire, Sensei Essence Neo V3, Prime Omni
Compatible with: iOS 13+ or Android 10+ via Bluetooth 4.0 -
Zero gravity elevates your legs above your heart, reducing spinal pressure and allowing deeper massage penetration.
Science behind zero gravity:
Spinal decompression: Removes gravitational pressure on vertebrae
Enhanced circulation: Elevated legs improve blood flow and reduce swelling
Muscle relaxation: Body weight evenly distributed, muscles naturally soften
Deeper massage access: Relaxed muscles allow rollers to reach tension more effectively
ITSU zero gravity advantage:
3 positions available: Find your perfect angle for comfort and effectiveness
Automatic adjustment: Chair finds optimal angle based on your body scan
Health benefit: Experience what your body has been craving - NASA positioning meets therapeutic massage for maximum wellness impact.
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Rollers provide precise pressure point therapy, while airbags deliver compression massage - both work together for complete body treatment.
Roller massage (precision therapy):
Targeted pressure: Specific trigger points and knots
Deep penetration: 13.5cm depth for muscle therapy
Technique variety: Kneading, tapping, rolling, shiatsu movements
Spinal focus: Follows S+L track along your spine
Airbag massage (compression therapy):
Full-body coverage: Arms, legs, shoulders, calves simultaneously
Circulation boost: Rhythmic compression improves blood flow
Gentle embrace: Holds and releases muscle groups
Lymphatic drainage: Helps reduce swelling and toxins
ITSU integration: Our Sensei Inspire collection has up to 58 strategic airbags working with 4D4R rollers for complete therapeutic experience.
Combined effect: Precision acupressure therapy + full-body compression = professional-level massage at home.
Pricing & Value
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No mall markup means you get superior luxury features while saving $2000-$5000.
No harsh motors, outdated tech or marketing fluff. ITSU delivers premium massage technology with honest pricing through direct sales.
Direct savings examples:
Luxury massage chair mall equivalent: Save $3,000-$5,000 while getting superior ITSU technology
Mid-range competitors: Save $2,000-$3,500 on average with more features
Why ITSU costs less:
Direct sales model: No mall rent markup passed to customers
Efficiency focus: Investment in technology, not expensive retail overhead
No third-party markup: Better pricing through direct brand relationship
Value equation:
✓ Superior massage technology
✓ Longer tracks (more coverage)
✓ More programs (up to 73 vs typical 15-30)
✓ Better service (same-week response)
✓ Lower priceHonest pricing promise: We're confident enough in our value to encourage comparison shopping
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After purchase, minimal ongoing costs - just electricity.
900+ Auckland families have bought ITSU, thousands more with 50+ branches across Asia.
Initial investment:
Massage chair: $2,500-$17,500 (model dependent)
Delivery & installation: FREE in Auckland
Setup & training: FREE (included with delivery)
Cost comparison with massage alternatives:
Professional massage: $80-120 per session = $4,160+ annually
Physiotherapy: $90-150 per session = $4,680+ annual
ITSU massage chair: Pays for itself within 12-18 months
No mall-markup: Best quality massage for the best price
Your benefits:
Family value: Multiple users increase value - 4 family members using weekly = exceptional ROI
Convenience value: Daily immediate access vs appointment scheduling
Health costs avoided: Reduced physio/massage therapy needs, improved circulation
Warranty coverage:
Large models FREE for first 2 years
Small models FREE for 1 year
Portable Massagers FREE for 1 year
Customer value reports:
Pain reduction: Significant improvement within 30 days
Sleep quality: Sleep better with evening massage routine
Stress management: Use for daily stress relief
Family satisfaction: 4.9/5 average rating across all models on Google Reviews
Financing options available for qualified buyers
Space & Installation
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Most New Zealand living rooms accommodate our full-size models easily. Measure 200cm length × 90cm width to be safe.
Detailed space requirements:
Full-size models (Inspire Pro, Inspire, Neo V3):
Upright: 155cm L × 85cm W × 133cm H
Reclined: 195cm L × 85cm W × 95cm H
Wall clearance: 25cm minimum
Room recommendation: 220cm × 110cm for comfort
Compact models (Prime Omni):
Upright: 140.5cm L × 75cm W × 118cm H
Reclined: 160cm L × 75cm W × 91.5cm H
Wall clearance: 25cm minimum
Perfect for: Medium rooms, Auckland apartments
Space-saving models (High-Class, Suki):
Footprint: Functions as regular furniture
Track length: 118cm (High-Class), compact (Suki)
Wall clearance: None required (High-Class)
New Zealand home considerations:
House: Any model fits comfortably
Apartment living: Prime Omni, High-Class, Suki ideal
Townhouse: Consider space for full recline
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Yes - our team handles challenging access situations regularly throughout Auckland apartments and townhouses.
Access solutions:
Professional equipment: Moving straps, protective padding
Experienced team: Trained in tight space navigation
Pre-delivery assessment: We can evaluate access before delivery day
Alternative models: Compact options if full-size won't fit
Common Auckland building types:
Modern apartments: Usually no issues with elevators
Older walk-ups: Assess stairwell width (need 80cm minimum)
Townhouses: Often easier access, confirm door width before delivery
Measurement requirements:
Doorway: 80cm width minimum
Hallway: 90cm for comfortable maneuvering
Stairwell: 80cm width, consider turns/landings
Ceiling height: 210cm minimum for tilted carrying
If access is impossible: We'll recommend compact models or alternative solutions
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Move with proper precautions to protect your investment and maintain warranty coverage.
*Recommend consulting with us before moving Medium-Large models
Before moving:
Professional recommended: 85-90kg weight requires proper equipment
Power down completely: Return to upright position, unplug safely
Protect components: Secure any loose parts or accessories
Clear pathways: Measure doorways, hallways, staircases
Protect floors: Use furniture sliders to prevent damage
Upright preferred: Avoid tipping to protect internal mechanisms
NZ relocation service:
ITSU moving: We coordinate with our trusted technicians/movers
Setup at new location: Ensure hassle-free installation, optimal positioning and calibration
Warranty protection: Proper handling maintains full coverage
→ Planning a move? Contact us for professional relocation assistance quote
Health & Safety
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Consult your healthcare provider first if you have pregnancy, recent surgery, severe osteoporosis, heart disorders, circulation disorders, or medical implants.
Children should not use a massage chair.
Consult doctor before use:
Pregnancy (any stage)
Recent surgery or injury (within 6 months)
Severe osteoporosis or bone conditions
Blood circulation disorders (DVT, severe varicose veins)
Pacemaker or medical implants
Active cancer treatment
Severe heart conditions
Safe for most people:
Arthritis (often beneficial with gentle settings)
General back pain (primary use case)
Stress and tension (excellent for)
Elderly users (with appropriate settings)
Post-exercise recovery (designed for this)
ITSU safety features:
Intelligent sensors: Auto-adjust for different body types
Emergency stop: Immediate halt if needed
Anti-trap technology: Prevents injury from moving parts
Gradual intensity: Start gentle, increase as comfortable
When in doubt: Book showroom consultation - our staff can guide health considerations
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While massage chairs benefit most people, certain conditions need healthcare provider approval first.
Always consult your doctor if you have:
Recent surgery: Especially spinal, joint, or circulatory procedures
Active inflammation: Acute injuries, swelling, or infection
Medication effects: Blood thinners, pain medications, muscle relaxants
Neurological conditions: Reduced sensation or nerve disorders
Chronic conditions: Diabetes, autoimmune disorders, chronic pain syndromes
Pregnancy considerations:
Not recommended: Any stage of pregnancy requires medical approval
Alternative options: Consider our hand massagers for gentle relief
Post-pregnancy: Consult healthcare provider before resuming use
Age-specific guidance:
Elderly users: Start with gentle settings, increase gradually
Children: Not recommended - designed for adult body proportions
First-time users: Begin with 10-15 minute sessions
Our commitment: Your safety comes first - we'd rather you consult your doctor than risk any health complications.
→ Health concerns? Book consultation to discuss safe usage options
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15-30 minutes daily is optimal for most users. Listen to your body and start gradually.
Always rest after 30 minutes. Give adequate break time should you want to start again.
Recommended usage patterns:
Daily wellness routine:
Morning: 10-15 minutes energising program
Evening: 20-30 minutes relaxation program
Post-exercise: 15 minutes recovery program
Stress relief: As needed, 10-20 minutes
Starting recommendations:
Week 1: 10-15 minutes, gentle intensity
Week 2-3: Increase to 20 minutes, moderate intensity
Week 4+: 30 minutes maximum, adjust intensity to comfort
Family usage:
Multiple sessions daily with rest: Perfectly fine with different users
Elderly: Start with 10 minutes, increase gradually
Pregnant women: Consult doctor first
Signs to reduce usage:
Soreness that doesn't improve overnight
Excessive fatigue after sessions
Any discomfort during massage
Maximum benefit: Consistency matters more than session length
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Stop letting pain make your daily decisions - many customers report improvements, but massage chairs are wellness devices, not medical treatments.
Commonly reported benefits:
Chronic back pain: Professional massage therapy in Auckland costs $80-120 per session - users report ITSU delivers similar therapeutic benefits daily at home
Neck tension: Especially effective with longer track models
Circulation issues: Heat and compression help blood flow
Sleep quality: Evening sessions prepare body for rest
Stress/anxiety: Regular use supports relaxation
Post-exercise recovery: Speeds muscle recovery time
Arthritis comfort: Gentle heat and movement provide relief
Important disclaimers:
Not medical devices: Cannot diagnose, treat, or cure conditions
Consult healthcare providers: For specific medical conditions
Complement, don't replace: Professional medical care when needed
Individual results vary: What helps one person may not help another
Track your progress: Note improvements in pain, sleep, stress levels over first month
Smart Technology
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Download both apps, pair Smart Band to FlagFit 2.0, then connect to ITSU WORLD app via Bluetooth.
Step-by-step setup:
Download required apps: ITSU WORLD + FlagFit 2.0 from App Store/Google Play
Phone preparation: Enable Bluetooth and WiFi/4G connection
Smart Band activation: Hold power button until pairing mode starts
FlagFit connection: Open FlagFit 2.0, follow pairing instructions for health tracking
ITSU WORLD linking: Open ITSU WORLD app, connect via Bluetooth to massage chair
Initial sync: Wear band for 24 hours to establish baseline patterns
Test recommendations: Check that app suggests programs based on your data
System requirements:
iOS: Version 13+ with Bluetooth 4.0
Android: Version 10+ with Bluetooth 4.0
Connectivity: Stable internet for initial setup and updates
Common setup issues:
Connection fails: Restart both devices, ensure close proximity
App crashes: Update to latest version, restart phone
Band not responding: Charge for 2+ hours, try pairing again
Setup included: Our installation team can help configure during delivery
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Try restarting both devices, check Bluetooth proximity, and ensure latest app version.
Troubleshooting checklist:
✓ Phone Bluetooth enabled and close to chair (within 2 meters)
✓ Chair powered on and in pairing mode
✓ Latest app version installed from official app store
✓ Clear interference - move other Bluetooth devices away temporarily
✓ Restart sequence - turn chair off/on, close/reopen app
✓ Phone restart - sometimes clears connectivity issuesAdvanced solutions:
Forget and re-pair: Delete connection in phone settings, start fresh
Network check: Ensure strong WiFi or mobile data connection
App reinstall: Delete and reinstall ITSU WORLD app
Factory reset: Chair settings reset (call support for guidance)
When to call support:
Problems persist after trying all steps
Error messages appear repeatedly
App connects but features don't work
Smart Band won't sync with chair
Auckland support advantage: Same-week technical assistance, often same-day phone support
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Absolutely - all chairs have full-featured remote controls and onboard programs.
Control options available:
Remote / touch-screen control:
All massage programs: Access every auto and manual mode
Intensity adjustment: Full range of settings
Position controls: Zero gravity, recline, roller adjustment
Timer settings: 5-30 minute sessions (medium-large models)
Heat and airbag controls: Complete customisation (medium-large models)
Onboard chair controls:
Basic functions: Start/stop, emergency shut-off
Program selection: Quick access to popular modes
Safety features: Always accessible without app
App advantages (optional):
Smart recommendations: Personalised program suggestions
Usage tracking: Monitor session frequency and preferences
Remote operation: Start massage before you sit down
Family profiles: Different settings for different users
Best of both worlds: Use remote for daily operation, app for advanced personalisation
Elderly-friendly: Remote controls designed for easy use without smartphone complexity
Troubleshooting
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This is usually a safety feature. Wait 15 minutes for cool-down, then restart - if problems persist, call support.
Immediate troubleshooting steps:
Safety pause recognition: Chair may have detected irregularity - this is normal protection
15-minute wait: Allow automatic cool-down period before restart attempt
Power cycle: Turn off for 30 seconds, then turn back on
Check for obstructions: Ensure nothing blocks rollers or moving parts
Return to home: Use remote to move chair back to upright position
Test basic function: Try simple auto program at low intensity
Why chairs stop mid-session:
• Overheating protection: Extended use triggers safety shut-off
• Obstruction detected: Anti-trap sensors prevent injury
• Power surge protection: Safeguards internal electronics
• Position sensor alert: User shifted unsafely during massage
• Normal program completion: Some programs have natural pause pointsWhen to call support:
Problems persist after 30 minutes
Error messages display on screen
Unusual noises during operation
Chair won't return to upright position
Auckland support promise: Same-week response, often same-day phone diagnosis and technician confirmed
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Check power connections first, then try remote vs chair controls - 90% of issues resolve with simple steps.
Power troubleshooting sequence:
Wall outlet test: Plug another device into same outlet to verify power
Cord connections: Ensure power cord firmly seated at both wall and chair
Power switch location: Find and confirm main chair power switch is "ON"
Circuit breaker check: Verify home breaker hasn't tripped
Remote battery test: Try using onboard chair controls instead of remote (or main on/off switch for large models - back of chair)
Emergency stop check: Ensure emergency button wasn't accidentally engaged
Advanced checks:
Outlet voltage: Some chairs require specific voltage ranges
Extension cord issues: Direct wall connection preferred over power strips
Fuse check: Internal fuse may need professional assessment
Control panel response: Any lights or display activity when power button pressed
Professional diagnosis needed when:
No response after all troubleshooting steps
Partial power (lights but no movement)
Intermittent power issues
Burning smell or unusual sounds
Warranty coverage: All power issues fully covered during 1-2 year warranty period
Post-warranty: $200 flat fee for technician diagnosis and most repairs (transparent pricing on any parts needed)
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Yes - operational sounds are completely normal and indicate your chair is providing therapeutic benefits.
Normal sounds you'll hear:
Gentle humming: Motor working to provide precise massage
Soft air sounds: Airbags inflating/deflating for compression therapy
Rhythmic movement: Rollers following your spine's natural curve
Mechanical precision: Kneading, tapping, and rolling motions
Position adjustments: Smooth transitions between massage zones
Footrest movement: Extending and retracting for optimal positioning
What this means: A quiet hum working chair is a healthy chair delivering the therapeutic benefits you invested in.
When to contact support:
Grinding or harsh noises: Unusual mechanical sounds
Significantly louder operation: Sudden volume increases
Burning smell with sounds: Stop use immediately
Remember: Every ITSU massage chair undergoes rigorous quality testing - normal operational sounds confirm your chair is working as designed.
→ Concerned about sounds? Same-week Auckland service assessment available
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Chairs adapt and learn over time, plus your body's sensitivity changes daily - check settings first, then assess patterns.
Why intensity varies:
Normal variations:
Smart adaptation: Chair learns your preferences and adjusts automatically
Body sensitivity changes: Daily stress, sleep, activity levels affect perception
Muscle adaptation: Your body adjusts to massage over time
Program differences: Auto programs have varying intensity by design
Position sensitivity: Slight seating changes affect massage feel
Settings to verify:
Intensity level: Check current setting (1-12 scale on most models)
Program selection: Confirm you're using usual program type
Body position: Ensure normal seating position in chair
Smart Band influence: If connected, band may recommend gentler sessions
Manual overrides: Check if any intensity limits were set
When to investigate further:
Sudden dramatic change: Overnight intensity drop needs attention
One-sided weakness: Uneven massage suggests mechanical issue
Complete loss: No sensation at certain positions
Accompanied by noises: Mechanical problems possible
Professional assessment: Same-week Auckland service if genuine malfunction suspected
Purchase Process
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Yes - comprehensive 45-minute no-pressure consultation with massage chair specialists at our Auckland showroom. Try every model, bring family, no pressure environment.
We encourage comparison shopping. The difference is in the feeling. Most who try OSIM, iRelax, iRest come back for ITSU’s massage touch.
Auckland showroom experience:
Location: Easily accessible Auckland showroom with free parking
Duration: 45-minute personal consultations (not rushed 10-minute demos)
Try everything: All models available for extended testing
Family welcome: Bring elderly parents, spouses, anyone who'll use the chair
Expert guidance: Massage chair specialists, not general furniture sales
What makes our trials different:
Extended time: Really understand each chair's feel and capabilities
Side-by-side comparison: Feel technology differences immediately
Personalised settings: Adjust each chair for your body and preferences
No pressure approach: Education and honest recommendations only
Take notes: We encourage comparison shopping and decision time
Booking your trial:
Advance booking recommended: Popular times fill 2 weeks ahead
Weekend availability: Saturday and Sunday appointments available
Evening options: After-work consultations possible — message/call us!
Group bookings: Family decision sessions welcomed
Why trials matter: Massage preference is highly personal - what feels amazing to one person might not suit another.
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Our 45-minute consultation process with trained massage chair specialists prevents wrong choices In rare cases where needs genuinely change post-purchase, we may consider solutions on a case-by-case basis.
Prevention first (why wrong choices are rare):Comprehensive needs assessment: We identify usage patterns, space, preferences, health considerations
Family consultation: Include everyone who'll use the chair in decision process ensures all users’ needs considered
Extended trial period: 45-minute showroom testing models prevents buyer's remorse (not rushed demos)
Honest recommendations: We'll suggest models based on your specific situation and budget. No upselling or marketing fluff beyond your needs.
If needs change after purchase:
Setup refinement: Often "wrong fit" issues resolve with proper positioning/settings
Training sessions: Additional support on unused features or programs you might have overlooked
Program exploration: Many discover perfect settings over time
Upgrade pathway (limited availability):
Available only during specific promotional periods
Case-by-case assessment based on circumstances - Best within first week while chair maintains high value
Subject to restocking fees and terms
Why this rarely happens: Our customers report their ITSU massage chair exceeded expectations — our consultation process works.
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Yes - flexible payment options including structured plans for qualified purchases.
Payment options available:
Full payment: Cash, EFTPOS, credit card with immediate delivery scheduling
Credit cards: All major cards accepted (Visa, Mastercard, Amex)
Gilrose Financing options: Speak with our team about financing term options
Gilrose payment plan features:
No hidden fees: Clear payment schedule with transparent terms
Flexible terms: Up to 12 months depending on purchase amount
Easy approval: Streamlined application process, quick decisions
Qualification requirements:
Credit assessment: Standard creditworthiness evaluation
Income verification: Proof of ability to make scheduled payments
Budget planning tips:
Compare to alternatives: Monthly plan often less than ongoing massage therapy costs
Family value: Multiple users increase return on investment
Health investment: Consider long-term wellness benefits in budgeting
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Any time is beneficial for your health - massage chairs provide immediate wellness benefits regardless of timing.
Strategic considerations:
Health needs: Don't delay feeling good if experiencing chronic pain or stress
Family planning: Before elderly relatives visit for extended stays
Recovery planning: Post-surgery preparation, injury rehabilitation
Gift: Customers increasingly purchase ITSU massage products as Mother’s Day, Father’s Day, Anniversary, Birthdays and Christmas gifts
Stock availability: Popular models may have 2-3 month pre-order lead times during peak periods - earlier ordering ensures availability.
Investment timing: Massage chairs pay for themselves within 12-18 months vs ongoing therapy costs, making any timing financially beneficial.
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Our extensive consultation and trial process prevents dissatisfaction, plus 1-2 year warranty covers any quality issues.
Satisfaction assurance process:
Pre-purchase prevention:
45-minute consultation: Ensures perfect model selection before buying
Family involvement: Include all users in decision process
Honest recommendations: We'll suggest alternatives if models are not the right fit
Extended trial: Comprehensive showroom testing prevents wrong choices
Post-purchase support:
Complete setup demonstration: Learn all features during professional installation
Follow-up check: Check-in within first week to ensure satisfaction
Ongoing guidance: Patient support for any adjustment questions (support via phone, email, Whatsapp, Wechat platforms)
Training sessions: We welcome showroom visits for additional instruction if needed
If genuine issues arise:
Same-week response: Auckland service team addresses concerns immediately
Problem-solving approach: Work together to optimise your experience
Technical support: App connectivity, settings, feature utilisation help
Health accommodation: Adjust recommendations for comfort needs
Warranty protection:
1-2 year comprehensive coverage: Manufacturing defects, mechanical issues
No-cost repairs: Parts, labor, service calls included
Quality assurance: ITSU stands behind build quality completely
Our track record: 4.9/5 customer satisfaction across 154+ reviews - dissatisfaction is extremely rare
Confidence guarantee: We're more interested in your long-term satisfaction than any single sale
Warranty & Service
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Comprehensive coverage for all manufacturing defects, mechanical components, electronics, and service calls at no cost.
1-2 year warranty dependent on massage chair model.
All portable massagers receive a 1 year warranty.
All sample discounted models receive a 1 year warranty.Complete warranty coverage:
Manufacturing defects: Any quality issues from production
Motor and mechanical components: All moving parts, gearboxes, rollers
Electronic systems: Control panels, sensors, programming
Remote controls and accessories: Smart Band, apps, charging components
Service calls: Technician visits and labor included
Parts replacement: All covered components replaced at no charge
What's NOT covered:
User damage: Accidents, misuse, unauthorized modifications
Normal wear: Upholstery fading, minor surface scratches after extended use
Non-original accessories: Third-party add-ons or modifications
Commercial use: Business/rental usage voids residential warranty
Warranty activation:
Automatic: Starts from delivery/installation date
Proof required: Original receipt must be retained for service
Transferable: Does not transfer to new owners if sold
Auckland service advantage: Local technicians, same-week response vs competitors' 2-3 week delays
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$200 flat fee for technician visits covers most repairs - if same problem persists, no additional charges.
Post-warranty service structure:
Initial service call: $200 flat fee covers diagnosis and most repairs
Follow-up guarantee: If same issue returns, additional visits are FREE
Parts pricing: Transparent cost for any components needed
Labor included: $200 fee covers technician time and expertise
Same-week response: Maintained service speed regardless of warranty status
$200 fee covers:
Professional diagnosis: Expert assessment of any issues
Most common repairs: Motor adjustments, sensor calibration, software updates
Preventive maintenance: Cleaning, lubrication, safety checks
Settings optimization: Program adjustments, personalization refinement
Travel and labor: Auckland area service calls included
Additional costs only for:
Major component replacement: Motors, control boards, gearbox, structural parts
Accidental damage repair: User-caused issues requiring parts
Modification requests: Non-standard adjustments or upgrades
Industry comparison:
Standard NZ trades: Plumbers, electricians charge similar call-out fees
Transparency promise: No surprise charges - costs discussed upfront
Service quality maintained: Same expert technicians, same caring approach, warranty or not
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Same-week response, in-house trained specialists, best-in-class innovative features and genuine customer-first approach vs competitors' 2-3 week delays and third-party contractors.
Response excellence:
Same-week Auckland service: While industry standard is 2-3 weeks
Often same-day phone support: Immediate guidance for simple issues
Local team: Auckland-based technicians, not distant call centers
Flexible scheduling: Work around your availability, not just business hours
Technician expertise:
In-house trained specialists: Massage chair experts, not general repair contractors
ITSU-specific knowledge: Deep understanding of our technology and common solutions
Ongoing education: Regular training on new models and techniques
Professional presentation: Courteous, respectful of your home
Customer service philosophy:
Patient approach: Take time to understand your concerns completely
Educational focus: Explain issues and solutions, don't just fix and leave
Relationship building: Ongoing support relationship, not transactional service
Genuine care: More interested in your satisfaction than quick fixes
Service quality examples:
Thorough diagnosis: Identify root causes, not just symptoms
Preventive advice: Help avoid future issues through proper use/maintenance
Follow-up contact: Check that solutions are working long-term
Additional training: Help you maximize your chair's benefits
Customer feedback: "Most patient and helpful service experience" - common review theme
Auckland advantage: Local presence means accountability and relationship investment
Delivery
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Yes - FREE delivery and professional installation included throughout greater Auckland area.
Complete Auckland delivery service:
Coverage area: CBD to North Shore, West to East Auckland
Delivery timeline: 3-7 business days (in-stock models)
Professional installation: Trained technicians handle everything
Setup demonstration: Learn all features before we leave
Packaging removal: We clean up completely
Delivery process:
Confirmation call: Schedule convenient delivery time
Professional team: Trained installation specialists
Careful setup: Positioning, testing, calibration
Full demonstration: Every feature explained patiently
Final walkthrough: Questions answered, satisfaction confirmed
Special delivery situations:
Upper floors or Stairs: Additional $100 charge
Narrow spaces: Assessment and planning included, reserve more time for installation
Auckland suburbs served: All areas - call to confirm specific delivery timeframes
Want an ITSU massage chair outside of Auckland?
Visit our estimated delivery fee per region OR get in touch for an updated quote. -
Yes - we serve customers throughout New Zealand with professional delivery and setup.
We offer custom delivery quotes, professional service maintained.Outside Auckland delivery includes:
Same professional installation and setup demonstration
Trained technician door-to-door for medium-large models
Full warranty coverage regardless of location
Remote technical support via phone/video
Delivery planning:
Advance booking required: Coordinate with delivery schedules
Flexible scheduling: Work around your availability
Professional standards: Same quality service everywhere
Regional delivery fees: Contact us for current regional rates - we coordinate efficient delivery routes with our courier to keep costs reasonable.
Why customers choose ITSU nationwide: Superior massage technology and comprehensive warranty support make the investment worthwhile even with delivery considerations.
Feel The Difference For Yourself
Ready to find your perfect massage chair?
Book your 45-minute no-pressure consultation at our Auckland showroom.
📞 Call Now | 📍 Visit Showroom | 💬 Email Us
900+ Auckland families chose ITSU • 4.9/5 stars 154+ Google Reviews
• Same-week service response
